OET (The Occupational English Test) is a high-stakes English Language proficiency test designed and accredited to assess the communication skills required for healthcare professionals seeking to register, work or study in an English-speaking environment. To meet Recognising Organisations requirements, candidates are required to attain a minimum score for each of the measured sub-tests (Listening, Reading, Writing, Speaking).

OET’s Education team emphasises the importance of becoming familiar with both the test construct and the assessment criteria and offers a variety of preparation materials for both non-native and native speakers of English.

To best prepare candidates, OET provides support on its website to facilitate test preparation, including the details of endorsed OET Preparation Course Providers.

The OET Test Regulations apply to all modes of test delivery, as follows:

• OET on Paper at a test venue;
• OET on Computer at a test venue; and
• OET@Home.

The OET Test Regulations are designed to ensure:

• OET candidates are treated fair and equitably;
• the testing environment is secure; and
• that all staff conform to high-quality performance standards.

Acceptable/Valid ID: identification (ID) that meets and complies with the OET Acceptable Candidate Identification Policy in section 4.6 of the Test Regulations.

Book: has the same meaning as Booking in these Test Regulations.

Booking: completed booking using OET’s booking portal to take the OET on a scheduled test day/time.

Business day: a business day for the purpose of this document is Monday to Friday, 9:00am to 5:00pm in Melbourne, Australia. Business Days do not include local public holidays.

Candidate: someone who has booked OET using OET’s booking portal.

CBLA: Cambridge Boxhill Language Assessment Pty Ltd as trustee for Cambridge Boxhill Language Assessment Unit Trust (the owner of OET) and formally recognised as OET.

Clubbing: using two or more test results that have been issued against different OET test dates to achieve the required score set by a Recognising Organisation.

OET or test modes: Occupational English Test (OET), which includes OET on Paper, OET on Computer at a test venue, OET@Home, and OET Speaking Test Online (where applicable). Consists of four sub-tests: Listening, Reading, Writing + Speaking (LRW+S).

OET: for the purpose of these Test Regulations, OET also refers to the entity that administers the Occupational English Test, and may be used interchangeably with CBLA.

OET Account: self-access portal for OET on Computer where a candidate can log in to view and manage bookings, view results and allow access for Recognising Organisations to verify results.

OET Speaking Test Online: the Speaking sub-test delivered via Zoom required to be taken with OET on Computer.

myOET: online account dashboard for candidates who have booked OET on Paper. Allows candidates to book and manage bookings, check or print Statements of Results, and perform other account management functions.

Proctor: Invigilator who oversees OET@Home test administration on test day.

Prometric™: OET’s delivery partner for computer-based testing. The computer-based test delivery system is offered through our third-party delivery partner Prometric.

Sub-test: Any individual test component of the OET. Listening, Reading, Writing and Speaking (LRWS) are sub-tests of the OET.

Recognising Organisation: An external organisation that accepts OET results as proof of a Candidate’s English language proficiency, such as a healthcare regulator or University, a full list of all Recognising Organisations can be found on our website.

Special Arrangements/Testing Accommodations: any adjustments or arrangements requested by a candidate to ensure they are provided with a fair and equitable opportunity to take the OET.

Test Administrator: Senior Invigilator or Proctor who oversees test administration on test day.

Test Administration: time period during which all four sub-tests are offered or administered.

Venue Manager: the main point of contact at a Venue.

Venue: an authorised venue where a candidate takes either OET on Paper or OET on Computer.

4.1 General regulations and conditions  

As an OET candidate, you will need to do the following:

• Confirm, as part of the Booking process, that you have read, understood, and accept the OET Terms and Conditions, which incorporate these Test Regulations and the OET Privacy Policy.
• Comply with the OET Terms and Conditions and OET Test Regulations. If you do not comply with the OET Terms and Conditions and the OET Test Regulations you may not be eligible to complete the test and/or receive a statement of results. 
• Check for the minimum OET score (results) accepted by your Recognising Organisation to which you are applying.
• Check with your Recognising Organisation if your OET results are required to be held in one sitting.
• Check with your Recognising Organisation if the OET delivery test mode you have selected is accepted by your Recognising Organisation.
• A list of Recognising Organisations can be found on our website "Who recognises OET?".

All OET testing dates, booking schedules, booking closing dates, and fees are predetermined by OET. You will be required to select your preferred OET testing date and mode of delivery when booking the OET.

Please note that not all OET delivery dates and testing modes are available in all countries. Ensure that you check the test mode, profession, country, and venue availability on the OET website prior to booking OET.

*OET does not offer testing or receive payments (funds) from candidates residing in Sanctioned Countries. Candidates may be required to provide proof of residency in the country where they are sitting for the test. For more information, please refer to the FAQs.

4.2 Registration and Booking 

You must first register (create an account) prior to making an individual or third-party booking for OET. Refer to Section 4.4 Booking OET for information about third-party bookings.

4.3 Registering for OET

• You must use a current personal email to register for OET (this should not be an educational or workplace email address). Note: If you are applying for ECFMG certification, you must use the same email address for OET as you use for ECFMG, be it a personal or other email address.
• You must read and accept the OET Terms and Conditions, Privacy Policy, and OET Collection Notice. You must click ‘I Agree’ in order for your OET registration to be complete. These Test Regulations are accessible via the OET Terms and Conditions.
• You must provide details of a valid identification (ID) for your booking. The same ID must be presented on the test day and must pass the identity verification process for you to be permitted to sit for OET:

• OET on Paper at a test venue: you need to upload a current photo that meets the OET requirements (further instructions for acceptable photos are available here).
• OET on Computer at a test venue and, OET@Home: you need to upload an image of your identification.

Note: Please refer to Section 4.6 Acceptable Candidate Identification for further information on acceptable forms of ID.

4.4 Booking OET

• Booking fees for OET are paid at the time of booking.
• Bookings are subject to availability.
• OET Test Regulations prohibits you from having more than one booking per test administration.

• You cannot have multiple bookings within the same test administration across all delivery modes.
• You may not be eligible for a full refund if you hold multiple bookings within the same test administration across different delivery modes

• Some Recognising Organisations accept ‘clubbing’ of scores from tests taken on different dates, please check with the Recognising Organisation that you are applying with as to whether they allow clubbing of scores.

• If you are re-sitting one or more sub-tests, you are not required to book all four sub-tests (Note: this only applies for OET on Paper at a test venue and is subject to your Recognising Organisations requirements for a single subtest resit).

• You are responsible for confirming and accepting that your booking details are correct when finalising your booking.
• You are responsible for checking the accuracy of all details and immediately notifying OET of any discrepancies.
• Errors identified on or after test day may result in delays in the release of your test results and you not being able to sit the OET as further checks may be required.
• You will receive confirmation of your booking by email (please check your spam or junk mail if you do not receive the email).

What happens if I do not show up for my test?

Unless you can demonstrate extenuating circumstances impacted your ability to attend the scheduled test day, you will not be eligible for a refund.

If you do not show up for your test, you have 5 business days to contact OET Support to supply evidence of your situation. All submissions are assessed individually, and an outcome of your request will be provided after your case is reviewed.

For third-party test booking and payment

OET can facilitate third-party payments for a group of candidates from an approved organisation by request. This request allows an organisation to book a test date for a group of candidates and pay on their behalf, however, each candidate will still have to create an OET Account for themselves, before a third-party booking and payment can be made. Further information on third-party booking and payments can be found at: Third-party payments | OET (occupationalenglishtest.org).

4.5 OET Special Arrangements/Testing Accommodation Rules 

Special Arrangements/Testing Accommodations allow candidates to request reasonable adjustments they require to complete the OET. Testing accommodations are available for OET candidates who meet certain eligibility criteria and properly document their request.

OET is committed to taking all reasonable steps as far as reasonably practicable, to provide its candidates with reasonable Special Arrangements/Testing Accommodations, to ensure that all OET candidates have an equal and fair opportunity to demonstrate their English language proficiency. Special Arrangements/Testing Accommodations are not reasonable, for example, if they would affect the measurement of skills that the OET is intended to measure, alter the predictive validity of the resulting test scores compared with scores achieved under standard conditions, or jeopardise exam security. OET reserves the right to deny accommodations when it has a good faith basis for concluding that any of these situations apply.

Note: Please be advised that due to the nature of OET, some types of arrangements, may not be available. OET cannot guarantee that all arrangements can be accommodated by the preferred test date or venue or delivery method.

Special Arrangements/Testing Accommodations provided on the OET must be reasonable. Special Arrangements/Testing Accommodations are intended to address current disabilities/impairments or medical conditions that would be expected to interfere significantly with your ability to take the OET. You should provide clear evidence that a specific type of Special Arrangements/Testing Accommodation is needed to address a current, significant functional limitation that is likely to interfere with your ability to take the OET under standard conditions. For example, if you are requesting extended time, you should provide evidence that you currently have a significant difficulty working effectively under timed conditions, as compared with most people.

OET will take all reasonable steps to fulfil testing Special Arrangements/Testing Accommodation requirements following the receipt of supporting documentation within the required timeframe, however, we do not guarantee that the Special Arrangement(s)/Testing Accommodation(s) requirements can be fulfilled.

Note: Special Arrangement(s)/Testing Accommodations do not incur an additional fee. Submission of a Special Arrangement(s)/Testing Accommodations Request does not guarantee approval of the request. Decisions are made on a case-by-case basis after careful review of the documentation submitted.

Please ensure that you read and follow the Special Arrangement(s)/Testing Accommodation(s) Rules. A failure to adhere to these Rules may impact your ability to receive a Special Arrangement/Testing Accommodation on your scheduled test day.

Apply Early: If you think you will need a Special Arrangement or Testing Accommodation for an OET sub-test/s we strongly recommend that you begin the application process well ahead of time. You will need to submit your request for Accommodations in a timely manner, to ensure that they can be facilitated. Applications will not be processed after the cut-off period for your scheduled test administration. Please refer to the Rules regarding applying for testing accommodations below.

4.5.1 Applying for Special Arrangements/Testing Accommodations

You must notify OET of your Special Arrangements/Testing Accommodation requirements during the booking process.

Dependent on your selected test delivery mode the following will take place:

4.5.2 What documentation must I submit with my application for Special Arrangement(s)/Testing Accommodation(s)?

As an OET candidate, you are responsible for providing the required documentation to support your application for Special Arrangement(s)/Testing Accommodation to OET. You will need to resubmit the supporting documents when making new booking(s) and/or rescheduling your test

OET is not able to determine the specific arrangement(s)/accommodation(s) you require without these documents, and it will be important for your treating specialist or medical practitioner to convey the requirements in the documents you provide to OET.

All Testing Accommodation requests must be accompanied by appropriate supporting documents (e.g. Medical Certificate from a registered medical practitioner or qualified treating professional).

Testing Accommodation requests must be supported with important documentary information signed by your treating specialist and/or medical practitioner that are qualified to verify the following:

1. the existence of a disability/impairment that substantially limits a major life activity, as compared with most people or the presence of a diagnosed medical condition by a qualified medical practitioner;
2. the current impact of your disability/impairment and how it limits your ability to take the test under standard conditions; and
3. details of your specific testing accommodation requirements for participating in the OET and rationale for why the requested arrangements/accommodations are necessary and appropriate relative to your impairment(s) or medical condition.

Documents in support of your request for Special Arrangements/Testing Accommodation must be:

• current and relevant to your testing needs;
• preferably in English, or certified translations where they are not in English; and
• scanned original documents bearing the letterhead, name, relevant qualification/s and signature of a qualified professional.

Special Arrangements/Testing Accommodations may not be approved if you do not specifically document your impairment/medical condition, or if the requested accommodations are not reasonable.

 

Additional documentation
If the documentation you submit is incomplete or outdated, we’ll send you a decision letter with a request for more documentation. If this happens, we may not be able to review the documents in time for your scheduled test date and will advise you to re-schedule or defer your test.

Note: Extenuating Circumstances
Only in exceptional circumstances, OET may, at its sole discretion, approve Special Arrangement(s)/Testing Accommodation(s) requests where a candidate can sufficiently demonstrate that it is impractical to provide supporting documents in the required timeline.

4.5.3 Approving Your Request

The OET Support Team will review each Special Arrangement(s)/Testing Accommodation(s) request on a case-by-case basis. Where required, the special arrangements case will be escalated to a Senior Officer within OET who will guide you further if additional documentation is needed.

By submitting the request, you give OET the right to verify the authenticity of the supporting documents provided

If you have travel plans require you to arrive at or leave the test venue at a specific time, we will endeavor to schedule your Speaking sub-test timeslot to suit you. Please note that we cannot guarantee that we will be able to accommodate these requests.

You will be notified in writing (email) of the outcome of your Testing Accommodation request.

For further information regarding Testing Accommodation requests, contact OET Support.

4.6 Acceptable Candidate Identification 

OET on Paper Candidates

When booking the OET you need to book using one of the following forms of identification:

• Valid Passport; or
• Valid national ID*.

You are responsible for ensuring that the ID information you have entered into the booking system is correct.

*A valid national ID can be a single form of identification issued by the national government in the country in which you are sitting OET (this excludes driver license). A valid national ID must include: your full name, photograph and date of birth (DoB) – all of these features must be recorded on the one form of national ID.

An European Union (EU) Card is regarded as a National Government ID and can be used for booking and sitting the test. You can use either your passport or national ID on the test day to verify your identity (note: the ID used for booking must match the ID presented on the day of the test).

OET on Computer – at a Venue and OET@Home Candidates

When booking the OET you need to book using one of the following forms of identification:

• Valid Passport; or
• Valid national ID*.

You are responsible for ensuring that the ID information you have entered into the booking system is correct.

*A valid national ID can be a single form of identification issued by the national government in the country in which you are sitting OET (this excludes a driver's license). A valid national ID must be in English lettering and include your full name, photograph and date of birth (DoB) – all of these features must be recorded on the one form of national ID.

A European Union (EU) Card is regarded as a National Government ID and can be used for booking and sitting the test. European Union candidates testing within the EU zone can provide a valid, unexpired EU card. You can use your passport or national ID on the test day to verify your identity (note: the ID used for booking must match the ID presented on the test day). Note: Where a National ID is not in English, then a certified translated copy will need to be presented along with the original ID on the test day.

 

For all Test Modes – Refugee and asylum status candidates: UK

Refugee or asylum status (or pending status) candidates that hold a valid national/government issued identification which bears: your full name, photograph and date of birth (DoB) will be able to book and sit the OET. This may include one of the following:

• Biometric Residence Permit (BRP); or
• Application Registration Card (ARC); or
• UK Home Office travel document (i.e. Convention travel document) issued by the UK Home Office.

You will be required to upload copies of the identification that you will use on test day on the OET booking website.

If you have another form of identification that does not have a photograph or your date of birth, please submit an Authorisation request form within 48 hours from booking so an authorisation letter can be issued and your identification checks can be completed on the test day.

 

For all Test Modes – Refugee and asylum status candidates: Rest of the World

If you are a refugee or asylum status candidate booking for OET, you can book using your official immigration documents recognising your immigration status that record your full name, date of birth and photo.

If your official identification document does not have a photo or is pending approval, please submit an Authorisation request form within 48 hours from booking, so an authorisation letter can be issued and your identification checks can be completed smoothly on the test day.

You will be required to upload copies of your refugee or asylum status or pending application as a refugee or asylum seeker.

Note: if you are issued with an OET authorisation letter, you must bring this letter to your test with your ID documentation. If you do not bring your approved documents, you may not be permitted to take the OET.

Taking OET requires uninterrupted access to the internet, power supply, websites, devices or services that are not owned or controlled by OET. OET has no control over and assumes no responsibility for such access, devices or services.

When booking the OET, you must acknowledge and agree that OET will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such access, devices or services.

OET and any other party involved in creating, producing or delivering the test are not liable for any direct, incidental, indirect, consequential, special, punitive or similar damages arising out of access to, use of, acceptance by or interpretation of the results by any third party, or any errors or omissions in the content of OET.

OET’s maximum liability is limited to, at our election, re-supplying OET or refunding the test fee.

6.1 Notice to Candidates for OET on Paper at a test venue and OET on Computer at a test venue 

This Notice to Candidates details the rules and regulations of how you must behave during the test. You agree to follow these rules and regulations when you book OET. Anyone not following the instructions contained in this Notice to Candidates may be subject to Section 10. OET Malpractice.

Note: Due to the current pandemic, you must ensure that you follow the COVID health regulations within your state and country and any specific requirements of your selected test venue. Failing to do so may result in you not being able to sit for your test.

Arrival time

For OET on Paper at a test venue

1. You are responsible for knowing the date, time, and place of your test.
2. You must arrive at the venue in accordance with the timetable specified by your test venue. The venue will inform you of test times via a timetable that will be emailed to you.
3. You will receive your OET timetable no later than 72 hours before your test day.
4. If you arrive late for test day registration, you may not be permitted to sit the test.
5. If you are not in the test room prior to the start of the test you will not be allowed to take the test.
6. Only a candidate can attend the test, no relatives (including children) or friends are allowed.
7. The venue staff must open the tamper-evident bags in front of you per subtest.
8. After each subtest, the venue staff must place all candidates test papers in tamper-evident bags/sealed envelopes in front of you

Note: If you have not received an email confirmation in the first instance, check your spam/junk folders. If you still have not received an email confirmation, please contact OET Customer Service.

For OET on Computer at a test venue

1. You are responsible for knowing the date, time and place of your test which will be communicated to you after your booking is finalised.
2. You are required to arrive at least 30 minutes before your Listening, Reading and Writing scheduled sub-test start time.
3. You are required to download Zoom and log on to the Zoom link for your Speaking Sub-test at least 10 minutes before the start of your test and wait for the Speaking Sub-test to start. Note: The speaking subtest is completed at your home in a private designated area. Please refer to the Speaking User guide for more information

For all Test Modes – Test day check-in and ID verification

You are responsible for bringing the ID documentation (which you used to book the OET) to the test venue on test day. Incorrect or alternative ID documentation will not be accepted, you will not be able to take the test and you may not be entitled to a transfer or refund.

If you select OET@Home, you must provide proof of residency to demonstrate your physical presence in the country where you are sitting for the test. For instance, if you hold a Chinese passport but are sitting for the test in India, you must provide proof that you are physically in India on the day of the test.  

Acceptable forms of proof of residency may include:  

• A residency permit  
• A valid visa to be in the country where you are sitting the test 
• Confirmation of hotel reservations 
• A duly signed rental agreement for an apartment or home 

The documentation provided must align with the specific test day. For instance, when providing confirmation of hotel reservations as proof of residency, the test day must be within the range of dates specified on the hotel confirmation. 

For more information, please refer to the FAQs.

1. The Test Day check-in process involves:

• Presenting the original copy of the ID document/s you used when you booked the OET for verification against the details provided during the booking process.
• Having your photo taken.
• Placing personal and unauthorised items in the cloakroom.

For the purpose of photo verification, you will not be asked to remove any religious headwear. Head coverings should be plain coloured and must be worn in such a way as to show the face from the bottom of the chin to the top of the forehead, and with the edges of the face visible.

2. ID Checks before and during sub-tests:

• You must make sure that the photograph, name and candidate number printed on your test paper are accurate.
• Invigilators or Proctors will check that your details in myOET or, that the OET Account matches your ID document when you arrive at the Venue.
• Invigilators or Proctors will check your ID documentation throughout the test day.
• Always ensure you have your original ID with you, and you don’t leave it anywhere in the Venue.

3. Identification document discrepancy

• Invigilators and Proctors have the discretion to decide what will happen in the case of ID discrepancies.
• If there are discrepancies you may be allowed into the test venue but, you will need to provide supplemental ID documentation that has your full name, photo and date of birth. Refer to Section 4.6 Acceptable Candidate Identification for information on what is accepted as supplemental ID documentation.
• You may not be entitled to a transfer or refund if there is a discrepancy in your ID documentation. Refer to Section 9. Rescheduling and Cancellation.
• You may be asked to show your ID documentation throughout the test day and sign one or more identity declarations.

Note:

• OET reserves the right to withhold and/or cancel test results in the event that ID documentation requirements are not met.
• OET will withhold results until the ID used on the test day is verified.
• If you fail to provide OET with the identification document used on the test day, OET reserves the right to cancel/or not release your test results.
• You have 5 calendar days from the date you are contacted to provide these documents to OET for the release of your OET Test results.

Due to the current pandemic, you must ensure that you follow the COVID-19 health regulations within your state and country and any specific requirements of your selected test venue. Failing to do so may result in you not being able to sit for your test

Personal items

1. Bring an original copy of the approved ID document (passport, government-issued ID card or Authorisation Letter).
2. Switch off your mobile phone or other electronic items and store them in the cloakroom.
3. Headphones cannot be worn during the Online Speaking test.
4. You may only bring the following items into a test room:
   1. Non-mechanical pens, pencils, erasers, a pencil sharpener, a small bottle of water in a clear plastic bottle (Paper Based Test only), and your identification document; and
   2. Medication and snacks if approved prior to test day.
5. You must not bring into the test room any bags, notes, study materials, dictionary, electronic items such as mobile phones, digital sound recorders, MP3 players, cameras, smartwatches, highlighters, mechanical pens, mechanical pencils, scrap paper, correction fluid or tape.

Personal details

1. Make sure your name and candidate number are correct. Invigilators/Proctors will check that the name on your answer sheet/screen matches your ID either before or within the first 15 minutes of each sub-test.
2. Make sure your name and candidate number are on each book/sheet you have used.
3. Tell the invigilator/Proctor at once if:
   1. your personal details are wrong;
   2. you have been given the wrong question paper (this applies to OET on Paper only); or
   3. the question paper is incomplete or badly printed.

During the test you must adhere to the following rules:

Anyone not following the instructions contained in this Notice to Candidates may be subject to Section 10. OET Malpractice.

General Instructions:

 

Health and Comfort

1. Bathroom breaks and leaving the test room:
   1. The Listening, Reading and Writing sub-tests are conducted consecutively with no scheduled breaks (including bathroom breaks) between these tests.
   2. There are strict rules on when and how you are allowed to leave the test room to ensure other candidates are not distracted during the test.
2. During OET on Paper at a test venue, you can go to the bathroom during the Reading Part B and Writing sub-tests (except for in the first and last 10 minutes). Raise your hand and wait to be accompanied by an invigilator.
3. During OET on Computer at a test venue, if you require assistance or need to go to the bathroom, raise your hand and wait for the Proctor to escort you.
4. No additional time will be given if you choose to go to the bathroom. Only one candidate may visit the bathroom at one time.
5. If you know you may need to go to the bathroom more frequently (for example, if you are pregnant), you can request Testing Accommodation at the time that you book. Refer to Section 4.5 Testing Accommodations for further information.
6. If you do not feel well on the test day or think that your work may be affected for any reason, tell the venue staff immediately and complete a Test Day Withdrawal/Deferral form if required. You will not be eligible to cancel or defer after you have started the test.
7. If you feel unwell during the test or decide to leave the test, you must raise your hand and wait for an invigilator or Proctor to come and escort you out of the room.
8. Do not smoke, eat or drink in the test room, apart from drinking water in a plastic bottle (approved snacks in clear plastic wrap excepted).
9. Be considerate of others and do not make any noise near the test rooms.
10. If you have any other problems, put your hand up, and an invigilator will come to you.

Test day conduct and behaviour

1. Candidates are required to be professional, civil and respectful at all times while on the premises of the Venue.
2. All tests may be monitored by video and audio recording, original walk-throughs, and through the observation window.
3. The test administrator is authorised to dismiss you from the test session for a violation of any of the regulations, including exhibiting abusive behaviour towards test administrators or other candidates.
4. If you are found to have violated any of the regulations during your test, the test administrator is required to notify Prometric and OET. Prometric, alone or in conjunction with OET, shall then take any further action necessary to sanction your conduct, up to and including invalidation of your test score and/or pursuit of civil or criminal charges.

Confidentiality of OET Test content 

The OET^TM and all test content is the property of OET. Communicating, publishing, reproducing, or transmitting any part of a test, in any form or by any means (e.g. verbal, electronic, written, etc.) for any purpose is strictly prohibited. Any reproduction or disclosure may result in the immediate filing of civil and/or criminal charges against you and anyone directing or conspiring with you. OET may inform Recognising Organisations, education institutions, healthcare employers, bodies and councils as deemed appropriate.

Prohibited Items and Candidate Conduct in the Test Venue

1. Weapons are not allowed in any test venue.
2. Unauthorised personal items may not be brought into the test room. Such items include, but are not limited to: outerwear, hats, food, drinks, purses, briefcases, notebooks, watches, cell phones, electronic devices, or wearable technology.
3. Written notes, published materials, and other testing aids are strictly prohibited in the test room. Written notes or electronic devices discovered in the test room will be confiscated by the test administrator. Once you start the test you are prohibited from accessing your notes, this includes during toilet breaks. 
4. Only centre-supplied tissues are permitted in the test room. All materials issued by the test administrator must be returned at the conclusion of testing.
5. Light clothing items removed for comfort, such as sweaters, suit jackets, scarves, etc., must be hung on your chair, not placed in laps or on the workstation desktop. Outerwear such as heavy coats, parkas, raincoats, etc., are not permitted in the test room.
6. Talking to other candidates in the test room, referring to their screens, testing materials/paper(s), or written notes is strictly prohibited.

6.2 Notice to Candidates for OET@Home

To be eligible for OET@Home you will need to meet one of the following criteria:

Note: All Candidates who book OET@Home must meet the system minimum requirements set out here: OET@Home system requirements.

1. Sitting the test where there is no venue available for OET on paper or OET on computer.
2. Be approved for eligibility under exceptional circumstances. If you are unable to sit OET on Paper and/or OET on Computer at a Venue, you may be eligible to sit OET@Home. Eligibility for OET@Home is approved on a case-by-case basis by a Senior OET staff member if you can demonstrate exceptional circumstances apply to you. For example: a current disability/impairment or medical condition that would be expected to interfere significantly with your ability to take OET at a venue. To apply for eligibility under exceptional circumstances, please contact OET Support.

Arrival Start time

1. You are responsible for knowing the date and start time of your test.

3. You must ensure that:
   1. your device meets the minimum system requirements, for LRW subtests;
   2. you must ensure your device meets the Zoom requirements for the Speaking subtest;
   3. you must have a video-enabled camera, speakers, and microphone for all subtests
   4. you must download the ProProctor application on your device before the test start time (if you previously downloaded it, please uninstall the old version before reinstalling)
   5. you must have your Prometric confirmation number, which you will need to use to launch your test (this will be on the confirmation email).
   6. you must ensure that the headphones are connected during the Listening part of the test. The audio should not be audible outside of the headphones, or your test will be terminated.
4. You must log on at least 15 minutes before your scheduled test start time and wait in the lobby for the Proctor to validate your ID before allowing you to start the test.

Test day check-in and ID verification

You are responsible for having with you the original ID document used for booking. Incorrect or alternative ID documentation will not be accepted, you may not be able to take the test, and you may need to reschedule.

If you select OET@Home, you must provide proof of residency to demonstrate your physical presence in the country where you are sitting for the test. For instance, if you hold a Chinese passport but are sitting for the test in India, you must provide proof that you are physically in India on the day of the test.  

Acceptable forms of proof of residency may include:  

• A residency permit  
• A valid visa to be in the country where you are sitting the test 
• Confirmation of hotel reservations 
• A duly signed rental agreement for an apartment or home 

The documentation provided must align with the specific test day. For instance, when providing confirmation of hotel reservations as proof of residency, the test day must be within the range of dates specified on the hotel confirmation.

1. The Test Day check-in process involves:

• presenting the original ID document, you used when you booked OET for verification against the details provided during the booking process;
• having your photo taken; (You must remove your eye glasses before an image is captured); and
• ensuring that you are alone in a quiet room.

For the purpose of photo verification, you will not be asked to remove any religious headwear. Head coverings should be plain coloured and must be worn in such a way as to show the face from the bottom of the chin to the top of the forehead and with the edges of the face visible.

2. ID Checks before and during sub-tests:

• Proctors will check that your details in the OET Account match your ID document at check-in;
• Proctors will check your ID documentation throughout the test; and
• Proctors may ask you to hold up your identity document to the camera to capture a visual image.

3. Identification document discrepancy:

• Proctors have the discretion to decide what will happen in the case of ID discrepancies.
• If there are discrepancies you may be allowed to commence the test however you will need to provide supplemental ID documentation that has your full name, photo and date of birth. Refer to Section 4.6 Acceptable Candidate Identification for information on what is accepted as supplemental ID documentation.
• You may not be entitled to a transfer or refund if there is a discrepancy in your ID documentation. Refer to Section 9. Rescheduling and Cancellation.
• You may be asked to show your ID documentation throughout the test.

Note:

• OET reserves the right to withhold and/or cancel test results in the event that ID documentation requirements are not met.
• OET will withhold results until the ID used on the test day is verified.
• If you fail to provide OET with the identification document used on the test, OET reserves the right to cancel/or not release your test results.
• You have 5 calendar days from the date you are contacted to provide these documents to OET for the release of your OET Test results.

Personal items

1. Ensure your acceptable ID document (passport, national ID card or Authorisation Letter) is with you before you start your test.
2. Switch off your mobile phone or other electronic items and store them out of the room where you will be sitting for the test.
3. Headphones must not be worn for the Speaking sub-test.
4. You may only have these items with you during the test: 
   1. Clear plastic bottle of water (bottle container must be completely transparent, regardless of container colour) – All labelling on container must be completely removed.
   2. Liquid within the container must be clear, plain water – no other beverages are permitted.
   3. Your identification document.
   4. Medication and snacks if approved prior to test day.
5. You must not have;
   1. any bags, notes, study materials, dictionaries, electronic items such as mobile phones, digital sound recorders, MP3 players, cameras, smartwatches, highlighters, mechanical pens, mechanical pencils, scrap paper, correction fluid or tape.

Personal details

Make sure your name and candidate number are correct. Proctors will check this at the start of your test. Inform the Proctor if your personal details are wrong.

During the test you must adhere to the following rules:

Anyone not following the instructions contained in this Notice to Candidates may be subject to Section 10. OET Malpractice.

 

 Health and Comfort (OET@Home)

1. You will be entitled to a 10-minute scheduled break which includes the check-in process again. This  can only be taken after Reading Part A of the test and in accordance with the following:
   1. You must ensure you allow adequate timing for the check-in upon your return as the timer for Reading part B will resume after the 10-minutes allocated for the break and check-in;
   2. You are not allowed to leave the camera view without first notifying the Proctor;
   3. Failure to inform Proctor prior to taking a break or failure to return within 10-minutes of the end of break time will result in test termination; and
   4. Upon return, a full security scan will be conducted prior to resuming your test so please ensure you allow adequate timing for the break as the test will resume after the allocated break.
2. If you do not feel well on the test day or think that your work may be affected for any reason, tell the venue staff immediately and complete a Test Day Withdrawal/Deferral form if required. You will not be eligible to cancel or reschedule after you have started the test.
3. If you feel unwell during the test or decide to leave the test, you must inform the Proctor.
4. Do not smoke, eat or drink in the test room, apart from drinking water in a plastic bottle (approved snacks in clear plastic wrap excepted).
5. Be considerate of others and do not make any noise near the test rooms.
6. If you have any other problems, put your hand up, and an invigilator will come to you.

Test day conduct and behaviour

1. Candidates are required to be professional, civil and respectful at all times while undergoing the OET.
2. All tests are monitored by video and audio recording.
3. The Proctor is authorised to dismiss you from the test session for a violation of any of the regulations, including exhibiting abusive behaviour.
4. If you are found to have violated any of the regulations during your test, the Proctor will notify OET and shall then take any further action necessary to sanction your conduct, up to and including invalidation of your test score and/or pursuit of civil or criminal charges.

Confidentiality of OET Test content 

The OET^TM and all test content is the property of OET. Communicating, publishing, reproducing, or transmitting any part of a test, in any form or by any means (e.g. verbal, electronic, written, etc.) for any purpose is strictly prohibited. Any reproduction or disclosure may result in the immediate filing of civil and/or criminal charges against you and anyone directing or conspiring with you. OET may inform Recognising Organisations, education institutions, healthcare employers, bodies and councils as deemed appropriate.

7.1 Results

Results are issued online approximately 12 business days after the test. A score ranging from 0–500 is issued for each sub-test. An overall grade for OET is not issued. In the event of a technology malfunction where we are unable to issue results online, we will email results directly to candidates.

From time-to-time OET is unable to release results in the timeframe stated. If circumstances beyond OET’s control prevent us from publishing your results after you take the test (for example, where technical issues prevent us from being able to complete assessment activities), you will be allowed to select a future scheduled test date with no test administration fee or application fee charged.

You must check in on your OET test day. If you fail to check-in and attempt any of the four subtests, you will be marked as absent for the relevant subtest(s). You will receive a score of zero, and this will appear as a blank on your Statement of Results. If you fail to appear for all four sub-tests, you cannot receive a score and a Statement of Results.

Your results will be withheld if your test is subject to malpractice analysis (please refer to section 10 for further details).

OET may withhold results in some instances due to rescheduled tests, malpractice, ID documentation discrepancies, and technical issues. In these circumstances OET will notify you via email. You are required to respond and submit additional documents in accordance with the timeframe specified in the notification, if you do not respond within the timeframe provided your results may be withheld permanently.

The OET Re-marking Policy aims to ensure that candidates (you) can request a re-mark of one or more sub-tests if you believe that your results do not reflect your true performance on the test. OET aim to ensure that such requests are received, reviewed and resolved fairly and transparently.

8.1 What does re-marking involve? 

To have your subtest(s) remarked, you must pay a fee of AU$120 per sub-test to complete your re-marking request.

You will receive the outcome of your remarking request 3-6 weeks from the day you submit the request. If there is a grade change, the remarking fee will be reimbursed however, if the outcome of your remarking does not change your grade, you will not be refunded this fee.

8.2 When can I request a re-mark of my sub-test? 

You can request for re-marking within 72 hours from when your results are released. Requests received after this period will not be accepted.

Remarking requests will only be reviewed if the payment has been made. Any request submitted without payment will not be assessed.

If your request for remarking was submitted for the wrong sub-test, please contact OET no later than 72 hours from the submission. Once remarking is initiated it can not be reversed and you will not be refunded the remarking fee.

8.3 How can I request re-marking?  

OET on Paper at a venue candidates: must log in to myOET and click the “Request Re-marking” link for the sub-test or tests you want to get remarked.

OET on Computer at a venue and OET@Home candidates: must complete the Computer Based Testing Remarking Form.

8.4 Re-marking outcomes 

Re-marking outcomes can include:

• increased scores;
• decreased scores; or
• no change to your score.

Your myOET Dashboard or OET Account will be updated with your new result(s).

Note: on myOET, your updated Statement of Results will be available for download within 24 hours with your new result(s).

Where the outcome of a re-marking request brings into question the accuracy of grades awarded in an assessment, OET will take all reasonable steps to identify any other candidate who may have been affected and, wherever possible correct or mitigate the error.

8.5 Important Information for Candidates 

• The re-marking process does not provide qualitative feedback on your performance.
• If you take another test (OET or from any other provider) during the time OET is carrying out the re-marking, OET will not refund any costs related to you taking that test, even if the re-marking increases your grade.
• If you change your mind before re-marking outcomes are published, you can request the re-marking outcome not be published. No refund will be provided in this circumstance.
• A re-marked result cannot be reversed back to the original result on the candidate’s request once it has been published. Your Statement of Result will only display the remarking score.
• Requests for re-marking will only be accepted from candidates personally. A request made by a third party, relative, friend or colleague will not be accepted.

8.6 Can I appeal the outcome of the re-marking? 

• Any appeal against the outcome of the re-marking process must follow Section 13. OET Appeals Policy and Process.
• You can appeal the outcome of the re-marking if you believe the re-marking decision was not arrived at properly and fairly.
• You cannot appeal unless the re-marking process has been completed.
• Re-marking and appeal charges will be refunded in full if your sub-test grade(s) change as a result of your appeal.
• There is an AU$120 fee for the submission of each stage of an appeal (per subtest): Stage 1 and Stage 2. For more information, please see Section 13 OET Appeals Policy.

9.1 Rescheduling OET 

This section applies to all OET delivery modes, including OET on Paper at a test venue, OET on Computer at a test venue and OET@Home.

Important information for candidates:

• If you have booked OET but cannot attend the original booked test date, you can reschedule to another available date, subject to the conditions and fees listed in the table below.
• If you have a special arrangement/testing accommodation in your original booking, you will need to resubmit the supporting documents as part of the rescheduling
• Rescheduling may include a change of venue and/or test date to another available test administration. It can also include a change to delivery mode.
• You cannot change the profession for which you have booked OET. Refer to Section 9.2 Cancelling OET for further information.
• You may reschedule at any time, up to and including the day of the test, subject to a rescheduling fee.
• Before booking closing date, you can reschedule your test to any available test date, including within the same test administration window. If bookings have closed, you must reschedule to a future open test administration window. All bookings are subject to availability.
• A rescheduled booking cannot be reversed.
• Your Speaking rescheduling can only be made once.

Rescheduling Fees Table

OET on Paper at a test venue: Listening, Reading, Writing (LRW) and Speaking(S) sub-tests

Pre-test (before booking closing date):

• You can reschedule in myOET up to the booking closing date for a fee of AU$120.
• You can reschedule to a future test date or to another location or country for the same test date.

Pre-test day (after bookings close and before test date):

• You can reschedule in myOET after the booking closing date and until the day before the test for a fee of AU$200.
• You can only reschedule to a future test date administration which can include change of day and/or location/country.

On test day:

• You can contact Customer Service via OET Support up to two calendar days after the test date to request a reschedule, your case will be reviewed and assessed accordingly.
• You can only reschedule to a future test date administration which can include change of day and/or location/country.
• If you need a late reschedule and you have not attempted any subtests, you must fill in the test day rescheduling form and pay a fee of AU$200.

Change of delivery mode

If you require a change of delivery method from OET on Paper at a test venue to OET on Computer at a test venue or OET@Home (subject to availability), you will need to:

• Cancel your booking in myOET You will receive a partial refund back into the card used for making the initial payment (please refer to the table below for the applicable fees); and
• Book and pay directly on the OET Account for the new delivery mode and test date.

Note: If you are unable to make the cancellation directly on myOET, please contact Customer Service via OET Support so they can provide you support on this.

Due to limited seats for OET on Computer at a test venue or OET@Home, it is recommended that you check availability before cancelling your original test. 

OET on Computer at a test venue: Listening, Reading, and Writing (LRW) and/or Speaking sub-tests

 Pre-test (before booking closing date):

• You can reschedule all four sub-tests (LRWS) up to 7 calendar days before your LRW date for a fee of AU$120. Subject to availability.
• You can just reschedule your Speaking sub-test within the same test administration for a fee of AU$30.

Pre-test day (after booking closing date and before test date):

• You can reschedule all four sub-tests (LRWS) up to 48 hours before your LRW start time or your Speaking time, whichever is the soonest, to another available test administration for a fee of AU$200. Subject to availability.
• You can just reschedule your Speaking sub-test up to 48 hours before your LRW start time or your Speaking time for a fee of AU$100. Subject to availability.
• You cannot reschedule if the date of your first sub-test has passed.

Late Reschedule (Within 48 hours of either your scheduled LRW time or Speaking time):

• If you need a late reschedule and you have not attempted any subtests, you must fill in the test day rescheduling form and pay an AU$200 fee.
• If you fail to attend your Speaking sub-test, you must contact OET Support as soon as possible and no later than 24 hours after your speaking scheduled test start time in order to reschedule. A fee of AU$100 will be applied. Failure to reschedule your Speaking sub-test will result  in a Speaking score of zero, which will be displayed as a blank in your Statement of Results. Rescheduling can only be made once.

Change of country for OET on Computer at a venue and OET@Home

If you require a change of country for the same delivery method to any other country, then you will need to:

• Cancel your booking in the OET Account directly and rebook your new preferred OET location. Rescheduling fees will be applied which will be deducted from your refund amount. Refer to the Rescheduling Fees Table.

OET@Home: Listening, Reading, and Writing (LRW) and/or Speaking sub-tests

Pre-test (before booking closing date):

• You can reschedule all four sub-tests (LRWS) up to 7 calendar days before your LRW date for a fee of AU$120. Subject to availability.
• You can just reschedule your Speaking sub test within the same test administration for a fee of AU$30.

Pre-test day (after booking closing date and before test date):

• You can reschedule all four sub-tests (LRWS) up to 48 hours before your LRW start time or your Speaking time, whichever is the soonest, to another available test administration for a fee of AU$200. Subject to availability.
• You can just reschedule your Speaking sub-test up to 48 hours before your LRW start time or your Speaking time for a fee of AU$100. Subject to availability.
• You cannot reschedule if the date of your first sub-test has passed.

Late Reschedule (Within 48 hours of either your scheduled LRW time or Speaking time):

• If you need a late reschedule and you have not attempted any subtests, you must fill in the test day rescheduling form and pay an AU$200 fee.
• If you fail to attend your Speaking sub-test, you must contact OET Support as soon as possible and no later than 24 hours after your scheduled Speaking test start time in order to reschedule. A fee of AU$100 will be applied. Failure to reschedule your Speaking sub-test will result in a Speaking score of zero, which will be displayed as a blank in your Statement of Results.. Rescheduling can only be made once.

Change of delivery mode

If you require a change of delivery mode and there is an alternative mode available in your country, then you will need to:

• Contact OET Support and make payment for the request to be processed.
• Once the form and payment are submitted, you will receive a confirmation of booking no later than five business days.

9.2 Cancelling OET 

This applies to all OET delivery modes including:

• OET on Paper at a test venue;
• OET on Computer at a test venue; and
• OET@Home.

If you wish to cancel the OET after booking your test, you will be refunded depending on when your cancellation request is made.

Note: You must cancel your whole booking and cancellations cannot be reversed.

 

OET on Computer at a test venue and OET@HOME

• You cannot cancel if you have completed one of the sub-tests of that test administration.
• You can cancel before your LRW booking closing date (in your local time zone) and receive a refund of AU$460. You can do this directly in the OET Account.
• You can cancel after the booking closing and up 48 hours before your test start time (in your local time zone) and receive a refund of AU$380
• You cannot request a refund after your test.

OET on Paper at a test venue

• You can request a cancellation for the sub-tests you have booked as long as it is within the cancellation timeline (below). For more information refer to How to Withdraw on the OET website.
• You can cancel up to one week before the test day, subject to conditions and fees listed in below table.
• If your test is on a Friday, refunds will not be provided for any cancellation made after 11.59PM (local time) the Saturday before the test.
• If your test is on a Saturday, refunds will not be provided for any cancellation made after 11.59PM (local time) the Sunday before the test.
• You cannot request a partial cancellation, for example, if you have booked two sub-tests, you must cancel both.
• You may receive a refund after the booking closing date.

 

Unforeseen circumstances 

If for unforeseen circumstances outside our control, we are unable to deliver your test or we are unable to release your results after your test has been completed (e.g., due to technical reasons at our end, including failure to verify your identity due to technical issues), you will be entitled to re-book/reschedule to another test date at no additional cost.  If there are no suitable dates, then a full refund will be issued.

Please note that OET will not refund travel, accommodation, or any other costs.

Test Cancellation Disclaimer

OET will take all reasonable steps to ensure it fulfils its agreement to provide its services in accordance with this Policy. However, OET will not be liable for any consequences that may arise in the unforeseen event that a test is cancelled.

The OET Malpractice Policy aims to provide a transparent and ethical process for the management of candidate actions/conduct (malpractice).

 OET is committed to preventing the occurrence of fraud and maintaining the security and integrity of the OET.

10.1 Types of Malpractice 

Malpractice is any action which seeks an unfair advantage in relation to OET.

Malpractice includes, but is not limited to, the following:

• obtaining unauthorised access to examination material;
• attempting to obtain an unfair advantage (cheating or deception) in any way, including using or trying to use unauthorised material;
• copying/collusion or attempted copying/collusion with others;
• disruptive behaviour or not following the instructions of test administrators including the use of prohibited devices;
• impersonation (pretending to be someone else);
• reproducing any part of the OET test in any medium including memorising test material to gain or give an unfair advantage;
• altering any results document, including Statement of Results in any medium; and
• any other form of cheating or gaining of an unfair advantage.

OET will received reports of suspected malpractice by the following, including:

• the venue or test administrator;
• by an OET Assessor;
• by a Proctor;
• routine statistical analysis of candidates’ answers;
• following a review and/or investigation of candidates’ test responses;
• members of the public via the OET Reporting Suspected Fraud or Suspicious Activity Report form; and
• other means utilised by OET from time to time.

10.2 Reporting Suspected Fraud or Suspicious Activity 

OET welcomes legitimate reports of the following reportable matters:

• suspected fraud, malpractice, misconduct or other suspicious activity in respect of OET; and
• threats to the security or integrity of OET.

If you believe you have witnessed, suspect or are aware of any reportable matters, OET invites you to report the matter.

You can raise a concern with OET under the arrangements outlined in this policy if you have reasonable belief that malpractice and/or a wrongdoing is occurring or is likely to occur.

To support OET investigations on malpractice/fraud you may need to provide OET with additional information following your report of suspected fraud or suspicious activity.

To contact OET with information concerning a reportable matter you can email test.security@oet.com.au putting ‘allegation’ in the subject line or fill out the Reporting Suspected Fraud or Suspicious Activity Form. When making the report you have the option to remain anonymous.

10.3 Malpractice Management 

All candidate malpractice incidents are taken seriously and investigated.

Following a candidate malpractice incident, OET senior staff member will gather information and evidence pertaining to the malpractice incident and arrange a OET Malpractice Committee meeting who investigate all evidence and statements, and determines the outcome of the malpractice incident.

If you have been involved in any forms of malpractice prior to, during, or post taking a test, OET reserves the right to:

• arrange for the malpractice incident to be investigated by the OET Malpractice Committee;
• withhold your OET results pending the outcome of the investigation;
• suspend you from taking/retaking OET based on the outcome of the investigation
• request a statement or further information from you; and
• apply penalties such as disqualifying your OET results (permanently withhold your results), instigate a banning period, and cancel any future booked OET if it falls within a banning period.

The OET Malpractice Committee will communicate the outcome of all malpractice incidents to candidates via a formal malpractice outcome letter that will be received by the candidate via written correspondence (i.e. email).

10.4 OET Malpractice Committee 

Candidate malpractice incidents are managed by the OET Malpractice Committee (the Committee) which are responsible for:

• Implementing robust measures and controls for the identification and evaluation of allegations of malpractice.
• Monitoring the effectiveness of internal controls to address suspected irregular conduct or malpractice.
• Investigating findings for each malpractice allegation and decisions in relation to each allegation.

These decisions will include whether results will be published, as well as to determine whether any other penalties or remediation are imposed where appropriate.

OET reserves the right to withhold all suspicious candidates results where there is extensive evidence between two or more candidates sitting in close proximity at the same test venue and have a similar subtest(s) pattern of responses.  

Where required, the Committee may determine there is sufficient evidence to impose a banning period. The outcome of this determination will be communicated.

10.5 Malpractice Outcomes 

Possible outcomes of the OET Malpractice Committee review include:

• a candidate’s OET results being disqualified (permanently withheld) in accordance with OET Test Regulations and OET Terms and Conditions;
• a candidate’s OET results being released;
• decision to impose a ban on the candidate from taking OET for a period of up to two years in accordance with the OET Banning Policy (below).
• A candidate’s upcoming OET test to be cancelled, and a refund may not be issued

In some cases, it may be deemed necessary to initiate legal proceedings where criminal conduct is suspected and/or communicate the outcome of the malpractice incident to Recognising Organisations.

If we determine, in good faith, that there is reasonable cause to suspect or conclude that you may have been involved in malpractice, or conduct that potentially compromises the results of the sub-test(s), OET may in its absolute discretion withhold or decide not to release your OET results.

If a candidate is suspected of engaging in any form of malpractice, or involved in activity that might damage the integrity and security of OET, candidates may not receive a test result, their test fee may not be refunded, and they may be banned from taking OET in the future.

If a candidate is banned, they will receive a written notification.

If the candidate books OET while a ban is in place, they will not receive a test result and may not be entitled to a refund.

If a result is issued to a candidate whilst the candidate is subject to a ban, the result will be cancelled and the candidate may not be entitled to a refund.  Any Recognising Organisation that has accessed (or has access to) the results published will also be notified.

OET welcomes feedback from our candidates. Where a complaint regarding our service is received, OET undertakes to address that complaint effectively and efficiently. OET takes a responsive approach to complaint management.

12.1 Complaints Process 

Please follow this process if you wish to complain about any test day issues or relating to an OET product or service. Please refer to the OET Re-marking Policy if you wish to have sub-test results re-marked.

12.2 There are two types of complaints: 

12.2.1 Complaints regarding test day

If you are not satisfied with the way a test was administered or the venue staff’s actions, you must lodge a complaint within 3 calendar days of the test being conducted using the OET Complaints Form. If you do not make your request within that time frame, we reserve the right to refuse to investigate your complaint.

12.2.2 General Complaints

General complaints regarding OET products or services include:

• test administration other than test day delivery issues (see 12.2.1 above for complaints regarding test day);
• our service, including the application of our standard processes;
• test results other than result appeals (please refer to the OET Re-marking Policy for issues related to results); or
• any other area of concern.

General complaints must be submitted within 30 calendar days of the relevant incident. Your complaint must be submitted by completing the OET Complaints Form. If you do not make the request within that time, we reserve the right to refuse to investigate your complaint.

12.3 Making a complaint 

Concerns or issues will be first raised with the relevant operational service to work with the Complainant to resolve the matters raised. The Team Leader or the Manager is responsible for the management of complaints made directly to OET.

A complaint must be lodged by completing the OET Complaints Form and providing as much information as possible to assist us in processing your request.

OET is committed to acknowledging the complaint within 3 business days and will take all reasonable steps to complete the complaint review process within 30 days.

In the event that you are the subject of a malpractice incident and receive an outcome letter from the OET Malpractice Committee, you are not eligible to make a complaint, instead you must lodge a stage 1 Appeal. Refer to Section 13 OET Appeals Policy and Process of these test regulations for more information.

 

12.4 Management of the complaint 

Upon receipt of your complaint, our investigation will include, as appropriate, obtaining additional information from you, statements from other candidates, and third parties as required, including but not limited to the Venue Manager and other Venue staff. As part of further investigations, we may review seating plans, details of candidate identity verification, or any additional information as required.

You will be advised of the outcome of your complaint within an appropriate timeframe.

12.5 Complaint outcomes 

Possible outcomes of complaints may include:

• Results processed and published – your results may be processed following standard OET assessment processes. Note: OET is NOT able to increase marks in consideration of any issue affecting candidate performance.
• Resit arranged – you may be offered a free resit if your complaint is upheld. The free resit offered may be for a single or all four sub-tests; this is at the discretion of OET.
• Reversal of decision – the outcome will be reviewed, assessed and released after further investigation.
• OET continuous improvement – complaints will be reviewed and used to improve OET processes and test delivery.

12.6 How to lodge an Appeal

Any appeal against your complaint outcome must be lodged within 5 calendar days and will follow the procedure set out below in Section 13. OET Appeals Policy and Process of the Test Regulations.

The OET Appeals Policy aims to ensure that candidates and OET Partners are able to appeal decisions made in relation to the OET Re-marking and Complaints policies, and that such appeals are received, reviewed and resolved in a fair and transparent manner.

The term ‘Appellant’, as used throughout this Policy, refers to OET candidates and OET Partners, including agents, preparation centres, test venues or Recognising Organisations, that lodge an appeal with OET.

13.1 Appeals Process 

The OET appeals process is an escalation point for Appellants who have undergone the OET Malpractice process, Re-marking Process, or the OET Complaints Process focusing on whether, in the course of reaching decisions relating to the Malpractice Policy, Re-marking Policy or Complaints Policy, OET applied its procedures properly and fairly in arriving at decisions by:

• implementing, where relevant, sufficient investigation of material facts including, for example, invigilator and interlocutor conduct, malpractice, venue staff behaviour, the specific delivery and administration of OET; and/or
• appointing qualified assessors who were not involved in the original marking to re-mark a candidate’s sub-test; and/or
• ensuring the assessor(s) carried out the relevant assessment process in accordance with the marking criteria; and
• ensuring communication with the Appellant in a timely manner.

For re-marking appeals, the appeals process is not concerned with judgments about candidates’ work in the test. An appeal will not involve re-marking or re-assessment of a candidate’s work, although this might be ordered as the result of an appeal if it is found that procedures have not been followed satisfactorily.

Where the outcome of an appeal brings into question the accuracy of grades awarded in an assessment, OET will take all reasonable steps to identify any other candidate who may have been affected and wherever possible correct or mitigate the error.

Where the outcome of an appeal results in the discovery of a failure in one of our processes or systems, the relevant Appeals Committee (Malpractice, Re-marking or Complaints) will review the relevant Process or system and take all reasonable steps to prevent re-occurrence.

OET has a two-stage appeal process:

• Stage 1 – this is the when the Appellant appeals the decision and outcome from either the OET Malpractice Process, Re-marking Process or Complaints Process
• Stage 2 – this is when the Appellant appeals the Stage 1 appeal decision and outcome from the relevant OET Appeals Committee

Note:

1. Please refer to the OET Re-marking Policy if you wish to have sub-test results re-marked.
2. Please refer to the OET Complaints Policy to submit a complaint.
3. Please follow this Appeals Process if you wish to lodge an appeal following the decision from either a Malpractice outcome, re-marking request or complaint.

13.2 Appeal Requirements 

13.2.1 Malpractice Appeals

• A fee of AU$120 (OET on paper) / US$95 (OET on Computer) is payable for the submission of each stage of a Malpractice appeal: Stage 1 and Stage 2.
• This fee covers the administrative costs related to processing the appeal request.
• Appeal fees will be refunded in full if the Appeal is upheld.
• Appeal Requests will only be accepted from candidates personally via the OET Appeal Request Form. Requests made by a relative, friend or colleague will not be accepted.
• Appeal requests must be submitted within 5 calendar days from the date of receiving the Malpractice outcome.

13.2.2 Re-marking Appeals

• A fee of AU$120 is payable for the submission of each stage of a re-marking appeal: Stage 1 and Stage 2.

• This fee covers the administrative costs related to processing the appeal request.
• Appeal fees will be refunded in full if the Appeal is upheld.

• OET will only consider an appeal about a test result if the re-marking Process has taken place first. For more information, please see OET Re-marking Policy.
• Re-marking charges will be refunded in full if the sub-test grade(s) change because of the Appeal.
• Appeal Requests will only be accepted from candidates personally via the OET Appeal Request Form. Requests made by a relative, friend or colleague will not be accepted.
• Appeal requests must be submitted within 5 calendar days from the date of receiving the re-marking outcome.

13.2.3 Complaint Appeals

• A fee of AU$120 is payable for each stage of a complaint appeal: Stage 1 and Stage 2.

• This fee covers the administrative costs related to processing your request.
• Appeal fees will be refunded in full if the Appeal is upheld.

• OET will only consider an appeal about a complaint if the complaint process has taken place first. For more information, please see OET Complaints Policy.
• Appeal Requests will only be accepted from candidates personally via the OET Appeal Request Form.
• The appeal request is submitted within 5 calendar days from the date of receiving the decision from the OET Complaints Committee that has led to making an appeal.
• Appeal Requests will only be accepted from candidates personally. A request made by a relative, friend or colleague will not be accepted.

Note: If you take another test (OET or from any other provider) during the appeal, re-marking or complaint processes, OET will not refund any costs incurred in taking the additional test.

13.3 Appeal Management 

13.3.1 Stage 1 Appeal

• The written evidence relating to your case will be considered by either the OET Remarking Appeals Committee,OET Complaints Appeals Committee or the OET Malpractice Appeals Committee.

• .All OET Appeals Committees will have an independent member, who is not involved in the administration or marking of OET.
• The Appeals Committee will review all the written evidence relating to your case, to review and decide whether OET has applied its procedures properly and fairly in reaching its decision.
• It is the role of the OET Appeals Committee to consider whether any further work relating to the original decision should be authorised (e.g. re-marking of additional scripts, gathering of additional evidence). If further work relating to the original decision is authorised, this information will form part of the OET Appeals Committee final recommendation.
• The OET Appeals Committee includes the CEO (or their delegate) of OET and at least one member who is not a member of the OET Board, or an OET employee or assessor. The OET Appeals Committee will make a decision based on the findings, and any further information obtained during the appeal case review.
• You will be notified in writing of the Stage 1 Appeal decision, including the outcome of any further work authorized, within:

• • Malpractice Appeal: three weeks of your submission
  • Complaints Appeal: three weeks of your submission.
  • Remarking Appeal: eight weeks of your submission.

13.3.2 Stage 2 Appeal

• If you remain dissatisfied after receiving the decision of the OET Appeals Committee at Stage 1 you may request a Stage 2 appeal.
• Upon request by you, your submission will be forwarded to an Independent Reviewer who considers appeals against OET Appeals Committee decisions. An Independent Reviewer is a suitably qualified external consultant with relevant experience.
• You will be notified in writing of the Independent Reviewer’s decision within:
  • Malpractice Appeal: three weeks of your submission
  • Complaints Appeal: three weeks of your submission.
  • Remarking Appeal: six weeks of your submission

• Consideration of an appeal by the Independent Reviewer concludes the OET appeals procedure.

How to lodge a Stage 2 Appeal

You must clearly explain in writing the reason for requesting the Independent Review by completing the OET Appeal Request Form, within 5 days from the date of receiving the decision of the OET Appeals Committee, with AU$120 payment in accordance with the payment instructions.

13.4 Appeal Outcomes 

1. Results processed and published – your results may be processed following standard OET assessment processes. Note that OET is NOT able to increase marks in consideration of any issue affecting candidate performance.
2. Resit arranged – you may be offered a free resit if your Appeal is upheld.
3. Appeal upheld – you may receive a refund if an Appeal is upheld.
4. Reversal of decision – decisions regarding Test administration may change as a result of further investigation.
5. Report from investigation – you will receive a report by email outlining the investigation and decision made by the Chair of the Appeal Committees.
6. OET continuous improvement – information regarding appeals will be provided to OET teams and used to improve OET processes.

14.1 OET Trademark and Copyright  

OET™ is a world-wide registered trademark. The OET test material and all test related content© is the property and copyrighted work of Cambridge Boxhill Language Assessment, all rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is strictly prohibited.

You may not reproduce, record, transmit or store any OET test material, or related content in any form.

Any breach of the OET copyright will be punishable by law and regulatory authorities will be notified.

14.2 Privacy  

OET respects the privacy of OET candidates and recognises the importance of protecting the information that you provide to us. Our Privacy Policy contains details about how we collect, use, disclose and handle personal information and matters such as access, correction-and-complaint procedures and website privacy. Our Privacy Policy is accessible via Privacy Policy and on request.

14.3 Acceptance of Terms and Conditions and Test Regulations  

• OET reserves the right to modify its Terms and Conditions and the Test Regulations as required and from time to time. Any material changes that will impact your test administration will be communicated to you.
• OET will ensure its current Terms and Conditions and Test Regulations are available to candidates on the OET website at all times.
• By booking OET, you acknowledge that you have read, understood and accept to be bound by the Terms and Conditions and Test Regulations, as amended from time to time.